Job Type: Full Time

Job Location: Chennai

Job Title: Customer Retention Manager
Department: Online Sales Team
Job Location: Sholinganallur, Chennai (Work from Office only)
Years of experience: Minimum 7+ years of proven experience in Customer Retention
Number of Positions – 1
Notice Period: 15-30 days / Immediate Joiners are preferred

Candidate Profile Requirement:

Minimum 7+ years of proven experience in customer retention
Proven track record of successfully meeting sales targets through customer retention
Hands-on experience in Marketing automation programs, tele calling etc
Experience in fields of Churn / Growth / Loyalty programs
Experience leading the definition and implementation of a significantly complex roadmap for recurring sales
Experience in marketing communication
Experience in Data analysis based on different logics
Excellent interpersonal skills
Ability to balance a wide variety of projects and campaigns with varying deadlines
Strong analytical and problem solving skills
Close attention to detail
Excellent level in English, written and spoken
Knowledge of best practice in automation, lead processing and database management

Brief Roles & Responsibility:

Strategize customer retention plans and execute
Implement the activities to understand reasons for churn
Ideate, build & execute consumer lifecycle programs to drive retention, reactivation, engagement and on boarding with a focus on Conversions and repeat purchases
Analyzing of retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
Work closely with the sales team to build processes for customer on boarding process in the channel mix to maximize retention
Delivering the right pitch to the customers
Work on new marketing strategies
Set-up, maintain and track Marketing calendar