Job Type: Full Time
Job Location: Chennai
Department: Inhouse Support Center
Position: Associate Engineer – Consumer
Job Location: Chennai, OMR (Work from Office only)
No. of positions: 2
Company website – www.k7computing.com
Roles and Responsibilities:
- Ensure Support via Phone, Email, and Chat.
- Meet the SLA requirements and the internal procedural workflow
- Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions.
- Initiate, manage and document reports.
- Build and maintain a consolidated relationship with K7 customers
- Timely and accurate reporting on status for assigned tasks
- Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus
Technical Requirements:
- Minimum 1-2 years of professional experience Voice support in the following areas:
- Windows Desktop 7/8 or 10-Advanced Administration.
Other Requirements:
- Degree in Computer Science, Engineering or equivalent
- Result-oriented and good diagnostic skills
- Efficient time management and team player
- Quick learner, dynamic, energetic and customer-oriented
- Basic technical & system knowledge, Preferred language is Hindi, Kannada, Telugu, Malayalam & Tamil