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Senior Support Engineer – Enterprise (Network Security)

Job Location: Sholinganallur
Job Type: Full Time

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Job Location: Sholinganallur, Chennai (Work from Office Only. No Remote option)

Years of experience: 3-5 years’ experience

Notice Period: Immediate Joiners are preferred or 15-30 Days MAX

Technical skills required

  • Technical expert in Network Security products specifically in Firewall/UTM technology with in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.
  • In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenario’s and Connectivity troubleshooting.
  • Should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (Static Routing, RIP , BGP, IPSEC and SSL VPN.
  • In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

Roles Responsibilities

  • Ability to work as a Technical Assistance Center environment with High focus on Customer satisfaction.
  • Able to determine problems and deliver Remarkable Customer Experience.
  • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Effectively utilizes complex lab setups to duplicate and solve problems.
  • Ability to multitask and prioritize work effectively. Train and mentor junior engineers and peers

Desired Profile & Professional Attributes

  • 3-5 years of experience in Network Security, managing Enterprise Technical Support.
  • Education: UG Degree from Comp Sci and related stream.
  • Excellent verbal and written communication, interpersonal, presentation and customer handling skills.
  • Must be a team player and should be ready for weekend on call/in-office support as needed.
  • Ability to learn quickly and adapt to new product support as organization evolves.
  • Proven crisis management, prioritization and organizing skills.
  • Language Proficiency: Multilingual is advantageous. English, Tamil, Hindi, Kannada, Telugu & Malayalam or other regional languages.