Job Location: Chennai
Job Type: Full Time
Roles and Responsibilities
- Ensure L1 or L2 Support via Phone, Email, and Chat.
- Meet the SLA requirements and the internal procedural workflow
- Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions.
- Initiate, manage and document reports.
- Build and maintain a consolidated relationship with K7 customers
- Timely and accurate reporting on status for assigned tasks
- Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus
- Minimum 1-4 years of professional experience Voice support in the following areas:
- Windows Desktop 7/8 or 10-Advanced Administration.
- Degree in Computer Science, Engineering or equivalent
- Result-oriented and good diagnostic skills
- Efficient time management and team player
- Quick learner, dynamic, energetic and customer-oriented
- Basic technical & system knowledge, Preferred language is Hindi, Kannada & Tamil