Roles and Responsibilities

Ensure L1 or L2 Support via Phone, Email, and Chat.
Meet the SLA requirements and the internal procedural workflow
Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions.
Initiate, manage and document reports.
Build and maintain a consolidated relationship with K7 customers
Timely and accurate reporting on status for assigned tasks
Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus

Technical Requirements

Minimum 1-4 years of professional experience Voice support in the following areas:
Windows Desktop 7/8 or 10-Advanced Administration.

Degree in Computer Science, Engineering or equivalent
Result-oriented and good diagnostic skills
Efficient time management and team player
Quick learner, dynamic, energetic and customer-oriented
Basic technical & system knowledge, Preferred language is Hindi, Kannada & Tamil