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Customer Support Engineer L1 / L2

Job Location: Chennai
Job Type: Full Time

Roles and Responsibilities

  • Ensure L1 or L2 Support via Phone, Email, and Chat.
  • Meet the SLA requirements and the internal procedural workflow
  • Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions.
  • Initiate, manage and document reports.
  • Build and maintain a consolidated relationship with K7 customers
  • Timely and accurate reporting on status for assigned tasks
  • Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus

Technical Requirements

  • Minimum 1-4 years of professional experience Voice support in the following areas:
  • Windows Desktop 7/8 or 10-Advanced Administration.

Other Requirements

  • Degree in Computer Science, Engineering or equivalent
  • Result-oriented and good diagnostic skills
  • Efficient time management and team player
  • Quick learner, dynamic, energetic and customer-oriented
  • Basic technical & system knowledge, Preferred language is Hindi, Kannada & Tamil